Terms & Conditions: Assistant Buy-Out

Sometimes our clients are so excited about who we've matched them with that they decide to hire their Elly Assistant directly as a full-time employee or contractor!

If you're on this page, perhaps you're considering it too! We're thrilled that you've enjoyed working with your assistant. We take a lot of pride in recruiting, training, and supporting incredible people, so it's always a compliment when a client wants to bring one onto their team permanently.

The following outlines our standard process:

1. Book a call with your Elly Account Manager. Before discussing a direct hire with your assistant, please schedule a call with your Elly Account Manager. We'll walk you through the process, answer any questions, and confirm the details before moving forward.

2. Book a call with your assistant. If you'd like to move forward, you and your assistant are welcome to discuss compensation, responsibilities, and the terms of your working relationship directly. Elly is not involved in negotiating these terms. Please note that any direct engagement is entirely voluntary, and payment of the buyout fee does not guarantee that your assistant will accept an offer.

3. Pay the buyout fee. A one-time USD $5,000 buyout fee is required for all assistants, regardless of role or experience level. This fee reflects the significant investment Elly has made in recruiting, vetting, onboarding, training, managing, and successfully matching your assistant. It also supports the work involved in transitioning your assistant, backfilling any affected client accounts, and ensuring a smooth handoff for everyone involved.

The buyout fee must be paid in full before the transition process can begin.

4. Last day assigned, offboarding begins. Once the buyout fee has been received, we'll work with you to establish an official last day for your assistant and begin the transition process.

Your existing subscription will remain active throughout the transition period and is separate from the buyout fee. This covers the time your assistant spends documenting processes, transferring knowledge, training replacement assistants (where applicable), and ensuring there is no interruption to your service.

Once the transition is complete, Elly will cancel your subscription on your behalf, so no further action is required from you.

If your current billing period has already ended and additional transition work is still required, the transition period will be billed separately until the offboarding process has been completed.

5. After the transition. Once your assistant has transitioned, they will no longer be employed or contracted through Elly, and Elly will no longer provide management, payroll administration, replacement services, or ongoing support for that assistant. From that point forward, you will assume full responsibility for your direct working relationship with the assistant.

6. Direct engagement outside the buyout process. The buyout fee applies to any direct or indirect engagement of an assistant introduced by Elly, whether as an employee, independent contractor, consultant, freelancer, or through another entity.

The buyout fee also applies if you engage an assistant introduced by Elly within twelve (12) months of the end of your subscription, regardless of whether the engagement occurs immediately or after a waiting period.

These Terms & Conditions are deemed accepted once you (the Client) authorize Elly to process the buyout fee, manually pay the issued invoice, or otherwise confirm your intention to proceed with the buyout. A signed copy of these Terms & Conditions, along with a receipt confirming payment, may also be provided to your email address upon request.