Frequently Asked Questions
We have you covered on all bases.
Yes - our remote workforce is 100% run by humans, although in the future we plan to integrate AI in our service. Ask us about it!
Yes, you absolutely can! Consider your VA as your own employee and train/use them as you see fit. We'll stay out of your internal process (unless we're training your replacement).
You can cancel at any time. Let us know via chat/email or cancel your subscription through the Admin page when you log in to Elly's platform.
We can only refund you for any unused time. Contact our support via email/chat and we'll make sure you're not billed again.
A specialty virtual assistant has unique specialized and creative skills, such as graphic design, writing, coding, accounting, and more. If you need a specialty VA, please contact us.
No. If you already have a strategy and templates for cold emails/outreach in place, we can help by implementing and providing consistent support. However, we aren't marketers - we can offer suggestions based on data we collect, but we leave the marketing plan up to you.
Book a demo call with us and we can help you with that!
All our VAs are fluent in English. As of now, we only offer support in English.
We don't just look at resumes. We asses English, IQ, and personality tests to ensure applicants are the right fit for us and for you.
We also test internet connection, verbal communication via live interviews, and critical thinking skills. Reach out to us for more info!
If you have an assistant with us and you want to hire and pay them directly, you just need to pay the one time buy-out fee of USD$2,000. This fee is not profit; it will provide resources to help us replace your awesome assistant at Elly.