The tireless debate between AI and VAs on who can perform better for businesses has been a long-term discussion. There’s no need for a debate since they both perform at a level beyond each other. Let’s focus on how we can maximize specific tools we choose to incorporate in our respective businesses since they all serve the same purpose, to propel and assist in scaling.
With the speed, accuracy, and performance that AI offers on top of technological advancements, Virtual Assistants still have the edge regarding the human touch. Imagine blending both capabilities to achieve optimal performance.
On top of AI, we also have to consider the maximization of automation; Both AI and Automation still need the human touch, that’s when Virtual Assistants come to play. They are skilled and credible in spearheading the use of these tools while also mastering them in their back pocket.
The limitations of intelligent tools and artificial intelligence are emotions and critical thinking; they can only do what they are programmed to do. Therefore, they aren’t as credible when it comes to value-added tasks.
Let’s talk about how businesses can take advantage of both AI and Virtual Assistants in today’s industry.
The Role of Virtual Assistants in Modern Business
Virtual Assistants can come in any shape or form. They can be credible in Administrative work, Customer Service, Bookkeeping, Social Media Management, and Project Management. It all boils down to what type of VA you plan to hire and how they can become an asset to your business.
We have read many articles and blogs showcasing the benefits and advantages of hiring a Virtual Assistant; however, for the sake of the discussion, let’s focus on what they can bring to the table.
If you haven’t hired a Virtual Assistant or remote worker for your business, you will surely miss out.
They have been the talk of the town when it comes to automating repetitive tasks, learning intelligent tools, and utilizing them, on top of performing beyond expectations.
There are even statistics and reviews on how VAs have shifted the trend in the virtual industry. Therefore, they are the epitome of modern businesses.
AI Tools Or Smart Tools Used By VAs
AI Project Management Tools
Tools like Asana, Trello, Monday.com, Zoho, and so much more have been maximized by Virtual Assistants to provide project management for their clients. These tools can automate workflows, streamline projects, and even be used as a platform for collaboration.
![What is Project Management? The Complete Guide [2024]](https://monday.com/blog/wp-content/uploads/2024/07/project-management.png)
Even if AI has powered these tools, they still can’t perform at their full potential without the assistance of humans, the virtual assistants we end up hiring.
Natural Language Processing (NLPs)
Grammarly and Chat GPT are natural language processing tools that are the most used online tools today.
These tools are limited to the extent that they can’t write or create authentic content without using the online database. Imagine making a blog or article that sounds robotic without the means of targeting specific markets and audiences. Content used to be the KING in the virtual realm, however, with the rise of AI, AMAZING content has become the next best thing.
Data Analytics
Google Analytics or Tableau are being used by different businesses to track and monitor KPIs. These intelligent tools, on the other hand, can only generate reports while providing essential insights.
However, they aren’t capable of interpreting this data. On the other hand, virtual assistants trained in the said role can maximize the data provided by working alongside the AI being used in your business.
AI in Social Media Management
Hootsuite and Buffer are the most common tools used in social media management; over time, they have become intelligent tools with their current features.
Then again, they are still limited in scheduling content or creating the content to be planned for your business; again, the help of individuals behind the scenes is still necessary to maximize these tools.
Business Can Benefit From AI-Powered Virtual Assistants
There have been conversations about purchasing innovative tools that act as virtual assistants, assuming they become more cost-effective since you are paying for the tool rather than individuals utilizing it. Even cars that can run on AI today still need drivers; therefore, if an AI tool is considered a Virtual Assistant, you would still need the VA to monitor and utilize the tool.
AI-powered Virtual Assistants are still flawed; no matter how hard people try to code and create tools to replace humans, it can’t and will never happen. The fact that there are specific actions, trains of thought, and even behaviors that computers will never comprehend already sets the tone for what is feasible in the coming years.
The Future of Virtual Assistants and AI in Business
Circling back, AI can do so much that we never even thought would be remotely possible. The advancements and proof that they can perform at a top-tier level are remarkable. However, they still need to be more capable as humans, who can do all of what they can accomplish even more.
Virtual assistants are seen today as human AI; they can utilize both automation and AI while still providing businesses with human interactions. Imagine trying to run a business purely AI-based and expect emotional connections or human collaborations.
We can improve, progress, and fully optimize AI alongside automation, but people will remain constant.
Businesses can take advantage of all the AI platforms, Smart Tools, and Automation, but they will still need to hire a Virtual Assistant to back these tools and systems up.
Conclusion
Instead of trying to see which can perform better, whether it should be investing in AI or hiring a Virtual Assistant. Focus more on how your business can benefit from the best of both worlds.
At Elly, we have a pool of global talents skilled in utilizing both AI and automation tools, and they are ready at their disposal. All you need to do is partner with us, and we can match you with the PERFECT VA for your business.